Refund Policy
Last updated: July 25, 2026
This Refund Policy applies to every paid product on Aven Academy by Kartexa: the Career Finder report, the Stream Finder report, and the Premium Career Suite — regardless of whether you paid via Cashfree or PayPal.
1. No refunds, no exceptions
All sales are final. No refund will be granted under any circumstances — including but not limited to change of mind, dissatisfaction with the AI-generated content, accidental purchase, or not using the report after purchase.
2. Why — these are digital services
Every report on Aven is a digital product/service that is generated and delivered to your account automatically and instantly upon successful payment. Once payment succeeds, the underlying AI computation has already run and the report has already been made available to you — there is nothing physical to return and no way to "un-deliver" a digital service. Under applicable consumer protection rules (including India's Consumer Protection Act framework for digital goods), sellers of instantly-delivered digital content and services are generally not required to offer refunds once delivery has occurred, and we apply that principle strictly and uniformly to every purchase on Aven.
3. Failed or unsuccessful payments
This policy concerns completed, successful payments. If a payment genuinely failed or was never completed (for example, money was deducted from your account but Cashfree/PayPal never confirmed the payment as successful and your report was never unlocked), that is not a refund request — it's a failed-transaction issue, and:
- Any amount deducted for a failed/incomplete payment is typically auto-reversed by Cashfree or PayPal to your original payment method within a few business days, without any action needed from us — this is standard gateway behavior, not a "refund" we issue.
- If it isn't reversed automatically, or you're unsure whether your payment actually succeeded, contact us using the details in Section 4 below with your payment ID and we'll help you track it down.
4. Disputes — contact us on WhatsApp
If you have any dispute, concern, or question about a payment — including a failed/unsuccessful payment as described in Section 3 — please reach out to us on WhatsApp:
When you message us, please include:
- Your Payment ID / Order ID (from Cashfree, PayPal, or the confirmation email we sent you)
- The email address you used at checkout
- A short description of the issue
Having these details ready helps us look into your case quickly. Reaching out does not guarantee a refund — as stated above, purchases are non-refundable — but we will always investigate failed-payment and technical-error reports in good faith.
5. Chargebacks
Filing a chargeback or payment dispute with your bank/card issuer/UPI provider instead of contacting us first may delay resolution and can result in your access being suspended while the dispute is investigated. We'd rather resolve it directly with you — please reach out on WhatsApp first.
6. Changes to this policy
We may update this Refund Policy from time to time; the "Last updated" date above will reflect the latest revision. Continued use of Aven after changes are posted means you accept the updated policy.
7. Related pages
See also our Terms of Service and Privacy Policy.